Knowledgebase

Do you have an automatic script installer?
Yes! We run Installatron on our servers, located in cPanel. It can automatically install and...

Do you have an outbound email limit?
Yes, to prevent spamming, accounts may send no more than 500 emails per hour. If you need this...

How do I access my cPanel?
To access your cPanel hosting control panel, simply go to yoursite.com/cpanel. This will redirect...

How do I reset a forgotten cPanel password?
For security reasons there is no automated way to reset a forgotten account password. Submit a...

How do I setup my domain?
If you don't already own a domain name, you will first need to purchase one through us or another...

How do I use SSL with NovaHost?
To use SSL, a dedicated IP address is required for your account. Dedicated IPs can be purchased...

Is SSH access available?
Secure Shell (SSH) access is available upon request. To prevent automated attacks, we run SSH on...

What are your nameservers?
To point your domain to our servers, set your nameservers to the following with your registrar:...

What is CloudFlare?
What is CloudFlare? CloudFlare is a performance and security service that we provide to our...

What is your backup policy?
Offsite backups are made daily. You may restore recent backups in cPanel. If you need help...

What is your Service Level Agreement?
NovaHost strives for the highest possible server uptime. Under our Service Level Agreement (SLA),...

What PHP setup are you running?
We are running the latest version of the PHP 5.2 branch. safe_mode is turned off. We have Zend...

What server hardware do you run?
We host your sites on low account density, high end hardware. Our servers are based in Dallas,...